Contiguous United States
We do not ship to Alaska, Hawaii, U.S. territories, international addresses, or P.O. boxes during the initial launch. Local pickup is not currently offered.
Shipping & Delivery
From our Louisiana table to yours.
We pack each order for the journey, choose shipping days with freshness in mind, and give you clear steps for enjoying your Du Manger favorites at their best.
Calculated at checkout
Shipping is calculated using the contents and destination of your order. Eligible orders over $100 receive free standard shipping.
UPS
Available UPS services and estimated delivery timing are calculated at checkout based on your order and destination. Carrier and service may be adjusted when needed to protect product quality.
When orders leave
We plan the week around freshness.
Orders normally ship Monday through Thursday. Orders received by noon CT on those days are generally prepared for shipment the same day. Orders placed after the cutoff may move to the next available shipping day.
Orders placed Friday through Sunday ship on Monday. Thursday orders that cannot safely reach their destination before the weekend may also be held until Monday.
Severe weather, holidays, carrier disruptions, or destination conditions may require a temporary shipping hold. If that happens, we will protect the order first and communicate when the shipment is ready to move.
How your order travels
Freshness handled with care
Prepared for your order
Products are selected, checked, and packed after your order is received.
Packed for the product
Refrigerated foods travel in insulated packaging with cold packs. Shelf-stable jerky ships without cold packaging unless it shares a box with refrigerated items.
Tracked to your door
Delivery speed is selected at checkout. Tracking information is provided when the shipment leaves Du Manger.
Unpacked promptly
Open the shipment when it arrives and place refrigerated products in the refrigerator. Products may arrive cool rather than frozen.
The Du Manger quality promise
If something is not right, tell us.
Perishable food sales are final except when an order arrives damaged, spoiled, incomplete, or affected by a fulfillment error. We will review each concern individually and work with you, the carrier, and our team to determine the appropriate resolution.
Report delivery issues within 24 hours
Email cs@dumanger.com as soon as possible and within 24 hours of delivery. Include your order number and describe what happened.
Photographs help us act faster
Photos of the shipping box, shipping label, internal packaging, and affected products are strongly recommended. Keep the packaging and products until we respond.
Resolution is based on the circumstances
Depending on the issue, the resolution may include replacement, store credit, or a refund. A delivery that arrives cool instead of frozen is not automatically considered damaged.
Address accuracy
We confirm before we ship.
If an address appears incomplete or incorrect, the order will be placed on hold while we contact you. If we cannot confirm the address before shipment, the order will be canceled and fully refunded. Once an order has shipped, address changes may not be possible.